Gaya APA

Tjiptono, Fandy. (2004). Prinsip-prinsip Total Quality Sevice (4). Yogyakarta: Andi.

Gaya Chicago

Tjiptono, Fandy. Prinsip-prinsip Total Quality Sevice. 4 Yogyakarta: Andi, 2004. Text Book.

Gaya MLA

Tjiptono, Fandy. Prinsip-prinsip Total Quality Sevice. 4 Yogyakarta: Andi, 2004. Text Book.

Gaya Turabian

Tjiptono, Fandy. Prinsip-prinsip Total Quality Sevice. 4 Yogyakarta: Andi, 2004. Text Book.