Gaya APA
Tjiptono, Fandy. (2004).
Prinsip-prinsip Total Quality Sevice (4).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Sevice.
4
Yogyakarta:
Andi,
2004.
Text Book.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Sevice.
4
Yogyakarta:
Andi,
2004.
Text Book.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Sevice.
4
Yogyakarta:
Andi,
2004.
Text Book.